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SHIPPING within new Zealand

Last updated 09.04.25

Please note that all delivery timeframes are estimates only and can vary depending on courier networks, location, and order size. While we dispatch orders as promptly as possible, processing and packing times may take up to 3 business days during busy periods or for large loads.

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We strongly recommend placing your order well in advance of your event date to allow sufficient time for transit delays, unexpected courier issues, or the replacement of any items damaged in transit. Unfortunately, courier delays and breakages are outside of our control, but we will always assist in facilitating a resolution wherever possible.

 

Expected Shipping time frames within New Zealand:

  • NZ Post Standard Courier: 1-5 business days

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  • Startrack Road Express: Road shipping with 3-5 business day delivery expected (Please allow 7-10 days for TAS). Please allow up to 10 business days for large orders (over 10 boxes). 

  • Overnight Express: TNT/Fedex or StarTrack Priority 2hr dispatch with delivery expected within 2 business days.

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Extended Delivery Times for Remote Areas
Certain remote or less accessible regions may experience extended delivery times. Please note that delivery timelines exclude weekends and public holidays, and delays due to weather or other unforeseen factors may occasionally impact schedules.

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These time frames are estimates only and can vary due to circumstances beyond our control. We are not responsible or liable for any delays that may occur in the shipping process. 

shipping delays

Every effort has been made to offer a variety of shipping options with accurate shipping time frames. It is the responsibility of you (the customer) to ensure that you select the correct shipping option taking into account the date you may require it to arrive for, and potential shipping disruptions.

 

In the event that your delivery doesn't arrive in time due to unforeseen shipping delays, we must be notified in writing within 72 hours of your shipment delivery. Please email admin@fikahaute.nz we can organise the exchange.
 

Please Note: Any additional freight charges or fees incurred due to exchanging goods, delivery refusal, providing an incorrect address or multiple failed attempts are the responsibility of you (the customer).

SHIPPING & RETURNS

At FIKA HAUTE, we strive to ensure your product arrives as quickly and safely as possible. Each order is handled with the utmost care and attention to detail.

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1. Processing Times

  • Standard Orders: Although we aim to ship the following business day after your order, please allow 1–3 business days.

  • Note: Orders placed on weekends or public holidays will begin processing the following business day.

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2. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please allow 24 hours for the tracking information to update on the carrier’s website.

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Returns & Exchanges

We want you to be completely satisfied with your purchase. If something isn’t quite right, we are here to help.

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1. The 7-Day Window

We accept returns and exchanges within 7 days of the delivery date. To be eligible, items must be:

  • In their original, unused condition.

  • Accompanied by all original packaging and tags.

  • Free from any signs of wear, scents, or alterations.

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2. Non-Returnable Items

For safety reasons, the following items are Final Sale:​

  • Customized or personalized orders.

  • Gift cards.

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3. How to Initiate a Return

  1. Contact Us: Email our concierge team at admin@fikahaute.nz with your order number.

  2. Authorization: Once approved, we will provide you with a return shipping address.

  3. Pack & Ship: Securely package the items. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

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4. Refunds

Once your return is received and inspected, we will notify you via email or phone. If approved, your refund will be processed and you should recieve this payment within 5–10 business days.

 

Please Note: Original shipping costs are non-refundable.

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Damaged or Faulty Items

If your order arrives damaged or if there is a manufacturing defect, please contact us within 48 hours of delivery. Include photos and evidence of the damage so we can prioritize a replacement or a full refund for you immediately.

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Need Assistance?

We are dedicated giving you the best experince. If you have any questions, please reach out:

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